JCPenney is an American department store chain that sells a variety of conventional merchandise from household products to clothes. The store was first founded in 1902 and has since gone on to have over 1,000 locations in 49 U.S. states and Puerto Rico. If you’re interested in sharing your experiences with the store, you can do so with the www.jcpenney.com survey. This is a means for you to rate your satisfaction with their customer service, products, etc. and receive a free coupon code. Discover below a step-by-step guide to completing the survey as well as the rules regarding it.
JCPenney Survey Participation Rules & Rewards
- To take the JCPenney survey, you must be a U.S. resident and be 18-years-old or older.
- Associates of JCPenney are not eligible to take the survey.
- You must have the receipt from your recent visit to a store. The access code on the receipt will only be valid for seven days.
- Only one survey can be completed per household per 30 days.
- The reward for completing the survey is a free coupon code usually worth 10% off your next purchase. This coupon does have certain exclusions concerning its use, however.
- To receive this offer, you must have a valid email address.
JCPenney Survey Completion Guide
- Visit the Official JCPenney Customer Satisfaction Survey webpage.
- Select the language you prefer: English or Español.
- In the text boxes, enter the 22-digit access code found on the front of your receipt to begin the JCPenney survey.
- You will answer a variety of questions that range from rating your satisfaction with a number of areas, selecting the purpose of your visit, which departments you visited, and how you were treated by the associates.
- You’ll be asked to provide additional feedback on an area of your choosing (e.g. products, advertising, pricing, etc.).
- Once you have thoroughly answered all of the questions, you will be asked to provide your valid email address to receive the coupon code. You can decide if you want to receive further information through your email as well such as future research opportunities and other information from the store.
Additional Information & Troubleshooting
Taking the customer satisfaction survey is simple, but the following will give you additional information if you experience any complications.
JCPenney Survey Troubleshooting
The JCPenney survey auto-detects cookies, so if you have them disabled, that may contribute to any complications. If so, you can enable them via your Internet browser. Otherwise, you can contact your provider for help with it. You can also write to the sponsor for more information: SMG Privacy Office, 1737 McGee, Kansas City, MO 64108.
JCPenney Contact Info
JCPenney Official Website: www.jcpenney.com
Phone Number:
- Customer Service/Rewards Program: 1-800-322-1189
Online Methods:
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