Subway is a privately-held fast food restaurant franchise that specializes in submarine sandwiches. First started in 1965 in Connecticut as “Pete’s Super Submarines”, the franchise gained the “Subway” name by 1968. Currently, the restaurant chain has an estimated 45,000 stores in over 100 countries, over half of which are in the United States. As the restaurant sees numerous of people daily, they created the Subway survey as a means to gain valuable customer feedback.
If you’re looking to share your review about your recent visit to the restaurant, you can utilize the following information to guide you through the process.
Subway Survey Participation Rules & Rewards
- Participants need to be 18 years old or older to be on the survey website.
- In order to gain access to the Subway survey, you will need a valid receipt from your most recent visit as it has the invitation code.
- The reward for completing the survey is a free cookie that is to be redeemed on your next visit to the restaurant.
- You have within 30 days of the date printed on the receipt to take the survey and receive the reward.
- Additionally, you will need a valid email address to get the free cookie code.
Subway Survey Completion Guide
- Go to the official “Tell Subway” customer survey webpage.
- Enter the Subway restaurant number located on your receipt. If you need help finding the number, there are several images you can refer to as guidance.
- After you find the store, you will enter the date and time of your visit, information that can also be found on the receipt.
- You’ll input how you paid for your order and enter the transaction number for it.
- Once the information is in, you’ll begin the survey by selecting answers on a 0-10 rating scale.
- You will have a couple of opportunities to share additional feedback, but these are optional.
- When you are finished with the survey, you will enter your valid email address in order to receive the code for a free cookie. You have the option of receiving more offers or other contact from Subway.
Additional Information & Troubleshooting
The Subway survey takes little time to complete, but if there are problems, you can refer to the information below.
Subway Survey Troubleshooting
You may experience internet-related problems such as issues loading pages. If so, you can check for software updates, clear out your cache and/or cookies, and be sure to enable cookies for that website. For further questions about the survey, you can contact the host at Value Pay Services LLC, 9200 S. Dadeland Blvd. Suite 705, Miami, FL 33156. You can call them at 1-888-445-9239 (Mon-Fri 8:30AM-5:30PM est) or use the contact info below.
Subway Contact Info
Subway Official Website: www.subway.com
Phone:
- General Inquiries: 1-800-888-4848 ext. 1
Online Methods:
- Subway Contact Us Form
- Email: customerexperience@tellsubway.com
- Social Media: Facebook, Twitter, Instagram
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