The Clarks Companies includes 250 Clarks and Bostonians stores across the globe. The company strives to provide customers with a positive shopping experience on each visit. In order to learn about customer experience, they offer a chance for customers to give feedback so that they can continue to improve the quality of their footwear. Customers can leave feedback through the Clarks survey at www.clarkscustomersurvey.com. This article will provide details of the customer satisfaction survey process, including the rewards and rules, the nature of the questions, and the steps to follow to provide feedback.
Clarks Customer Survey Prizes
It is clear from all of Clarks’ messages that the company is anxious to receive customer feedback. They offer you incentives for sharing your thoughts with them. The most immediate reward for sharing your shopping experience is that your suggestions will be implemented in each store to provide an even more satisfying experience on future visits. But the real prize is a $20 Clarks discount coupon that you can use the next time you shop at a Clarks store.
Clarks Customer Survey Sweepstakes Rules
Rather than sponsor a sweepstakes, Clarks offers each customer who completes the survey at www.clarkscustomersurvey.com a $20 Clarks coupon on a future purchase. All you need to do to receive the coupon is to complete the survey. However, there are some rules to use the coupon. You must make a minimum $100 purchase within 30 days of your original purchase. You must present the coupon with a copy of your original purchase receipt. Finally, the offer is only valid in the US, Puerto Rico, and the District of Columbia.
Clarks Customer Survey Steps
A note on the survey homepage indicates that the completion process only takes about five minutes. Here are the steps to follow to provide feedback to Clarks.
- Open the Clarks survey at clarkscustomersurvey.com.
- The survey page www.clarkscustomersurvey.com opens in English but you can choose Spanish by clicking on the “Espanol” box at the top of the survey screen.
- Click the “Take the survey!” button.
- Use the drop-down menus to select the state and store name.
- Refer to your receipt to enter the 3-digit store number, 5-digit ticket number, time of purchase, and 9-digit salesperson ID.
- Decide if you would like promotional emails from Clarks and click “Next”.
- Answer the questions regarding your reason for visiting and the quality of the customer service you received.
- Click “Next” on each screen.
- Enter any other comments or suggestions and click “Finish” to receive your Clarks coupon.
Clarks Customer Survey Help
Clarks has designed its survey to be as easy as possible to complete. The instructions on each screen of the www.clarkscustomersurvey.com website clearly indicate the information that is required. However, there are resources you can use if you have issues. There is an image of a receipt posted on the first survey page to help you find the data you need to complete this first page. If you have any other problems, you can reach out to Clarks using the contact form found on their website.
Online – Contact Us – to send a question or message
By Phone – 800-211-5461
Mail – C&J Clark America, Inc., Attn: Consumer Services, 60 Tower Road, Waltham, MA 02451