Rack Room Shoes is an American company based in North Carolina. It is a family shoe retailer that offers great styles and great value. It is important for this company to stay aware of the needs of its customers in each of the communities it serves. Rack Room Shoes uses a customer satisfaction survey, at www.rackroomsurvey.com, so that its shoppers can share their thoughts about their experience at the store. Use this guide to learn the steps to complete the Rack Room Shoes survey, to enter the sweepstakes, and to find help if you need it.
Rack Room Shoes Survey Prizes at www.rackroomsurvey.com
When you provide feedback by completing the Rack Room survey, your opinions are used by the company to not only meet but exceed customer expectations. You get the best selection, price, and service as your reward for simply talking about your shoe shopping experience. As an added incentive, once you complete the survey, you are invited to enter the sweepstakes to win free shoes for the period of one year.
Rack Room Shoes Sweepstakes Rules
To complete the survey and enter the sweepstakes, you will need to make a purchase and have your register receipt handy. You will refer to the receipt for the date of your purchase and the transaction code. You will also need to provide some personal demographics and contact information. You must be at least 18 years old to participate and be a resident of the United States.
Rack Room Shoes Survey Steps
The online survey takes only a few minutes to complete. It is designed as a rating scale ranging from Completely Satisfied to Completed Unsatisfied, and the questions relate to your overall experience, the variety of the products available, and the quality of the customer service. Just follow the steps below to respond to all the questions on the survey.
- Open the survey homepage at www.rackroomsurvey.com.
- Enter the date of your store visit.
- Use the dropdown menus to pick your state and the store in which you shopped.
- Enter the purchase price of your shoes.
- Click the “Next” button.
- Rate the products, service, and your overall shopping experience.
- Enter the “Transaction Number” from your purchase receipt. Provide personal demographics and contact information, and check “Yes” to enter the sweepstakes.
Rack Room Shoes Survey Help
The instructions on each screen are very clear. If you have access issues, be sure you are using the most updated version of your browser so that all the screens load completely. The last survey screen at www.rackroomsurvey.com requires you to enter the “Transaction Number”. If you have trouble locating this, use the register receipt that appears on this screen to find the number.
Contact Rack Room
Online – Contact Us – to send a message or ask a question
FAQ Page – to search for answers to specific questions
Live Chat – use the “Live Chat” link at the bottom of the Rack Room Shoes homepage to contact a company representative
By Phone or In Person – use the “Store Locator” link at the top of the Rack Room Shoes homepage