Founded in 1950, Whataburger is a southern-based U.S. fast-food chain specializing in hamburgers. The family-owned company operates over 800 restaurants throughout the Southeastern and Southwestern U.S. The Whataburger survey is an objective questionnaire designed to allow customers to leave honest customer experience feedback and receive a special offer in exchange. In the survey, you’ll rate your satisfaction with their products, services, and locations, and mention any complaints you might have. We put together a brief guide for anyone looking to learn more about how to fill out the Whataburger experience survey.
Whataburger Survey Participation Rules & Rewards
- To participate in the Whataburger survey, you need to keep a hold of the receipt from your most recent visit.
- There are only two ways to use the receipt: enter the Whataburger survey invitation code or enter the store number.
- The reward for completing the Whataburger customer survey will be printed on your receipt. At the end of the Whataburger experience survey, you’ll receive a validation code that you have to write down and bring with you on your next visit to a Whataburger restaurant to receive your Whataburger survey reward.
Whataburger Survey Completion Guide
- Visit the official Whataburger Customer Experience Survey website, www.whataburgersurvey.com or www.whataburgerexperience.com.
- Then, either stay with the English version of the Whataburger customer survey or select Español, the link of which is located near the bottom of the page.
- If you have a Whataburger survey code, enter it in the corresponding field. For those that don’t have a survey code, click the indicated link to enter the Whataburger store number instead.
- Begin the Whataburger experience survey and answer questions about your satisfaction with the restaurant from the variety of menu items offered to the temperature of your food.
- You’ll then be asked how likely you are to recommend the Whataburger restaurant you visited and come back.
- Based on your answers, you’ll come across a text box to fill in a more detailed Whataburger complaint if you have one.
- Answer a few more questions about the specifics of what you ordered and who, if anyone, you were with.
- Finally, you’ll conclude the Whataburger experience survey by entering some personal information for classification purposes. Also, you’ll be asked to enter an email address if you want to receive promotional information. Once the Whataburger survey is complete, you’ll receive your validation code that you must write on your receipt.
Recommended reads: If you’re interested in other companies that offer freebies in exchange for letting them know about your experience in their restaurants, we also recommend going through our guides to the Smashburger customer experience survey and the Burger King guest satisfaction survey.
Additional Information & Troubleshooting
The Whataburger survey is quick to take, but complications happen, so we broke down ways to fix any technical issues.
Whataburger Survey Troubleshooting
The Whataburger survey utilizes cookies and JavaScript. You need to have those enabled to take the questionnaire without problems. If you don’t know how to enable those features, you can reach out to your Internet provider. You can also contact the Whataburger customer survey sponsor at SMG Privacy Office, 1737 McGee, Kansas City, MO 64108.
Whataburger Contact Info
Official Whataburger Website: www.whataburger.com
Mailing Address:
- Home Office: 300 Concord Plaza Dr., San Antonio, TX 78216 | Mailing: PO Box 791990, San Antonio, TX 78279
- Field Offices: 8680 Fourwinds Dr., San Antonio, TX 78239 | 8201 Ridgepoint Dr, Irving, TX 75063
Phone Numbers:
- Home Office: 210-476-6000
- Field Offices: (San Antonio) 210-496-4000 | (Irving) 972-756-0096
Online Contact Methods:
- Comment/Feedback Form
- Social Media: Twitter, Instagram, and Facebook
whataburger-survey says
Hello–
I’m 68 yrs old and I have loved Whataburgers for years; However,
I am going to complain… something that I never do. I live in the Pace/Milton,Florida community.
I went to the drive-thru at your Milton restaurant located on Stewart Street, where I placed an order for one Whataburger and one Whataburger Jr. There were no vehicles in front of or behind me. I asked the lady if she could double bag my order. She replied yes and directed me to the first window. At the first window, as I paid for the order, I again asked if the order could be double bagged. When I reached the next window, a young lady asked if I ordered the Whataburger Jr.? (there was still no other vehicles) I said there was also a regular Whataburger and I would like them double bagged, if possible. She slid the window closed, as she turned away. Several seconds later, a young man opened the window and handed me the order. Both burgers were in a single bag almost too small to contain the order. However, because I requested 4 times already, I began looking on the back seat for a shopping bag. I discovered that the reg. Whataburger was cold while the Whataburger Jr. was slightly warm.
I decided to call the Manager, Micca Rodriquez, who’s name and number was on my receipt. Her attitude was more defensive (almost combative) than apologetic.
You have two restaurants in this area and the difference is day & night.
This note is meant to be constructive.
Thank You,
Leonard Rogers
Don Shelton says
Thank you for your comment, Leonard, some of our readers may find it useful. However, you should know that we are not affiliated with Whataburgers in any way. Please follow the link in the article to complete the survey and share your experience with Whataburgers representatives. Thank you!
DIANA MORALEZ says
I JUST WENT TO THE WHATBUGER ON 8300 IH 35 SAN ANTONIO,TX I WENT TO DRIVE THRU ON LUNCH HOUR DIN NOT RECEIVE MY KETCHUP OR NAPKING AFTER THEY ASKED I CANNOT GO AGAIN HAD TO GO BACK TO WORK NOT SATISFIED AT ALL. IT RUINED MY FRIES WITH NO KETCHUP I DONT KNOW IF I WILL GO BACK AGAIN.
Don Shelton says
Hi, Diana,
We’re very sorry you had a negative experience at Whataburger. However, leaving your constructive feedback will help improve the quality of services offered by the company.
Please take the time to fill in the survey.
Have a nice day!